FAQ

Installation Conditions of Range Hood

1. Make sure the range hood size is 30 or 36 inches. If there is a cabinet above the range hood, please measure the length of the position reserved for the range hood between the cabinets. If do not have cabinet, shield of stainless steel cover needs to be purchased separately. 

 

2. Please confirm whether there is a preset smoke exhaust pipe above the range hood. The machine exhaust is at the top, and the exhaust port is 6 inches in diameter. The exhaust pipe must not be smaller than 6 inches in diameter.  At the same time, the straighter the pipeline is, the better the effect is. Try not to turn too much bend or 90 degrees Angle bend, otherwise it will affect the smoking effect and produce noise and other problems.

 

3. Please confirm whether there is power supply on the wall above the range hood.

The recommended height range for the installation of range hood

  • The recommended height range for the best installation of the range hood is between 27 "-32.5”, from the cooktop to the distance of the top of the range hood. If it is higher than 32.5”, it is recommended to add 4 "or 6" decorative plates, which has reached the best installation range.

 

  • Attention! If the installation height is too high, it will affect the effect of the range hood. 

Installation Fee Standard of Range Hood

1. Installation fee $150-$250 ( Limited to kitchen that already have exhaust pipes.) There is a price difference between different cities or regions. Accurate charges are subject to local installer quote. This fee includes the following services: removing the old range hood, and Install a new one. 

2. The materials consumed in the installation process should be paid by the customer, such as the exhaust pipe, diameter-changing adapter, outer wall outlet cover, etc.

3. The free service is within a 20-mile radius of each major city, with an additional charge of $1 per mile beyond.

4. Please contact the construction party to confirm the quotation for the complex installation such as patching the wall, patching the paint and adding the power supply.

Policy of LeKITCHEN Products

Range Hood Series: 5 years free labor, 10 years free replacement parts, motor life warranty.

 

Cooktop Series: 5 years free labor, 10 years free replacement parts.

 

Non-Stick Pan Series: 1 year parts free replacement service.

 

Steam Oven Series: 1 year spare parts free replacement service.

 

Ultraviolet Disinfection Knife Holder: 1 year spare parts free replacement service.

 

Electric Pressure Cooker: 1 year parts free replacement service. 

 

* Please provide the original receipt and serial number of the product if the product repair service, and send both to the customer service LeKITCHEN WeChat or customer service email. 

LEKITCHEN Return Policy

Returns will be accepted:

We will accept return or replace requests, shipping discrepancies or products arrived damaged claims for purchases through LeKITCHEN direct owned stores or shop by lekitcheninc.com/shop within the first 7 days from purchase. 

*Products must not be unpacked (will be charged 20% restocking fee if unpacked)

*Products must be in their original purchased and new condition.

*All return merchandise must be in original packaging and include all parts.

*We require the original purchase receipt for filing a return.

 

*If there’s no product quality related issue, for product returns with any other reason, restocking fee of 20% of the purchasing price will be charged, and will be charged $100 shipping fee. 

 

Returns will NOT be accepted:

*If the products have been installed, used, damaged or refurbished are not returnable. 

*If the purchase was made through channels other than LeKITCHEN direct owned stores or lekitcheninc.com/shop. (If you purchased a product at a non LeKITCHEN directly owned retailer or online platform, please contact that retailer or online platform for their return policy.)

 

Returns will be processed with below steps:

1. Please call us at (866) 478-3693 or email us at service@lekitcheninc.com, with the original purchase receipt. Our customer service representative will discuss the situation and walk you through the return process when needed.

(Our customer service support is available 10am~6pm WST. 7 days a week)

2. All merchandise retuned to LeKITCHE must be in original packaging with all original items (e.g., accessories, parts, manuals, etc.)

3. Once we received the returned item and verified its condition, you will be credited within 5~10 business days. (The actual processing time for the credit to appear on your account will be vary depending on the type of payment used, and by credit card issuer.)

 

Please note:

If you wish to return a product that came with a free gifts, all gifts must be returned together to get a full refund. If you wish to keep the gifts, the full value of the gifts will be charged.

Price Match Guarantee

We can do price matching within 7 days of purchase.